Our contact details:  Thorntons Table Tennis

Unit 14, Peel industrial Estate, Chamberhall Street, Bury BL9 0LU. United Kingdom

Phone: 0161 761 6608

Fax: 0161 762 9402

Email: william.thornton2@btopenworld.com

VAT registration number: 741-4923-36

Making a purchase

Making a purchase could not be easier.  Just browse our store, and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, American Express, Mastercard, Maestro, Solo, JCB, Delta, and Electron.  We do not charge for any item until it is ready to ship.  Back-ordered items are not charged until they are shipped.  You may send your credit card information via phone, fax, snail mail or securely over the internet.

By cheque

Cheques should be denominated in pounds sterling and drawn on a UK bank.  Please make your cheque payable to: Thorntons Sports and Leisure

Cheques cannot be accepted on overseas/international orders.  If paying by cheque, we can only despatch your order once your cheque has been cleared.  Please allow up to 10 days for this clearance procedure.

VERY IMPORTANT!  Kindly remember to write your home address and cheque card details on the back of your cheque.

By sterling draft

Please make your sterling draft is payable to: Thorntons Sports and Leisure

By postal order

Please make your postal orders payable to: Thorntons Sports and Leisure

By cash

Cash payment can be made in UK sterling only.  For your own security, please ensure that you send any cash by REGISTERED MAIL.

By telephone

Tel: (UK) 0161 761 6608 or 0161 797 3539

Tel: (International) 0044 161 761 6608 or 0044 161 797 3539

By fax

Simply print out your order form and fax it through to us on

Fax: (UK) 0161 762 9402

Fax: (International) 0044 161 762 9402

Stock availability

If you would like to check on the immediate availability of stock, we suggest that you contact us by telephone on 0161 761 6608.  We cannot guarantee the permanent availability of all stock lines.  If a product is out of stock, we’ll give you the best information we can with regards to an estimated delivery date.

Out of stock items

We will never debit your credit or debit card for any items that are not in stock.  If an item is temporarily out of stock, this will be clearly shown on your receipt.  Any out of stock item is not charged for until it is despatched.  You will only be charged postage once, per order.

When confirmation of your order is received, this only serves to indicate that we have received your order: it does not indicate that a contract exists between us.  The contract is made when we dispatch your order.

All prices shown are in UK (£) sterling only.

All prices include, where applicable, UK VAT at the current legislated rate.

On export orders outside of the EU, UK VAT is deducted. (Local import duties may be payable on receipt of your goods).

Shipping and handling for UK addresses (mainland)

All mainland UK orders (except tables) weighing up to 2kg, are sent out using the Royal Mail 1st Class postal service.  (1st Class post does not guarantee a next day delivery). Heavier parcels are sent by carrier – please allow 2-3 working days.

For tables, generally allow 7-10 days.

Overseas / international addresses

We aim to despatch worldwide orders within 2 working days from the date of receipt of the order.   The delivery times for overseas orders may vary greatly depending upon the postal destination and available methods of dispatch.  Generally, most overseas orders can be sent as a small airmail packet or international parcel.

On all international orders, carriage and insurance will be charged at current costs.  (Jersey, Guernsey and the Irish Republic are considered ‘international’ destinations).

International carriage charges are calculated by weight.  On receipt of your order, we will advise you as to any additional carriage and insurance costs that may be required.

Due to various postal restrictions, we cannot send dangerous or flammable products:  glues or cleaners to international destinations.

Delivery schedule

We pride ourselves on our rapid service, and aim to pack and despatch your goods within 24 hours from the time that your order is received by us.  During peak seasonal demands there may be a short delay in the despatch of your order, so please allow slightly extra time for delivery.  All orders are processed from Monday to Friday only.

Back orders

If your item is not in stock, you will be contacted by email or telephone, with the option to reserve, replace or cancel your order.

Tax charges

For orders made from the UK or the European Union, UK VAT at the current legislated rate added. All other orders are VAT free.

Credit card security

When the order is placed on our website, credit card numbers are securely processed by WorldPay or PayPal.  They are not held in any clear text on any website.

Privacy policy

Thorntons Table Tennis does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site.  You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. However, If you turn off cookies, you will be unable to place orders or benefit from the other features involving the use of cookies.  Data collected by this site is used to:

  1. Take and fulfil customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods-delivery purposes

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you want to return an unwanted product, this must be returned to us in its original, unopened condition.  All unwanted goods must be returned to us within 14 days of the date of receipt.  We will then refund the money paid to us for the returned product.  (Postage charges cannot be refunded.) We aim to keep this process as simple as possible. These terms do not affect your statutory rights.

Exchanges

To obtain an exchange, the goods must be returned intact, in their original packaging, within 14 days of receiving the goods.  Please enclose a note which clearly shows your name, address, contact telephone number along with an indication of the replacement goods that you require.

Faulty products

If a product is faulty, we will replace the item or refund the product cost in full. You will need to notify us of any defects within 7 days of receiving the goods. These terms do not affect your statutory rights.

Refund Policy in the light of lost parcels

We do our best to ensure your goods arrive on time and in good condition. However very occasionally due to areas outside of our control parcels do go missing.  If this happens we will investigate fully and if it is found that the parcel has been lost in transit for reasons that cannot be determined we will work with you to provide replacement goods or if unavailable provide an appropriate refund.

However investigating a loss can take time. Royal Mail actually specify they will not consider an item lost unless it has been 15 days past its expected arrival date *(vii) Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 15 working days after the due date.  

We would hope to be able to resolve the issue before this time but please understand that it could take this long to resolve the matter and supply either replacements or a refund.

*http://www.royalmail.com/help-and-support/summary-of-compensation-for-lost-items

Complaints

We welcome all feedback regarding our service and we aim to deal with any problems or difficulties experienced by our customers both promptly and fairly.  If you feel you have a complaint to make, please call us.

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